FAQ'S
DISPATCH TIME / SHIPPING COSTS
Please note 99% of our items go with Royal Mail 1st Class post (after dispatch). You will provided with a proof of delivery tracking reference where applicable.
Postage Costs UK
Cards - Free Shipping
Single small items - £2.49
Hoodies and Mugs - £2.99
Frames (Tracked) - £4.99
Postage Costs Europe / Rest Of World - £4.99
RETURNS
What if I want to return an item?
We offer a 30 day return policy, you have a full 30 days to send back for refund or exchange - there is no risk in placing an order with us.
If you are not completely satisfied with your purchase(s) for any reason you are entitled to return any or all of the items to us for a full refund or exchange. You have 30 days from the delivery date to send back for a refund or replacement. We do not refund postage costs, only the cost of the garment(s).
You can raise a return request, either for an exchange or for a refund, or if faulty - by emailing returns@phenomemum.com.
SIZES
What are the sizes of your products?
We offer a range of sizes. When you order please check the comprehensive size guide on every product page which gives clear measurements to help you order the right size.
PRODUCT CARE
What are the care instructions for your products?
For all garments, we advise you to follow these instructions for washing and drying:
- Wash at 30 degrees, inside out
- Do not tumble dry
- Do not iron over print
If you have any questions please email us at info@phenomemum.com