DUE TO THE CURRENT SITUATION WITH COVID 19 WE ARE UNABLE TO FULFIL ANY NEW ORDERS.
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    Mothers Day 2020

    Dispatch Time

    We work to a 2 - 3 day dispatch for most items. Please note 99% of our items go with Royal Mail 1st Class post which is usually next day (after dispatch) although not guaranteed. You will provided with a proof of delivery tracking reference.

    Frames

    Our Frames are couriered and we delivered within 1- 2 working days. Please leave your phone number on the order for updates.

    For Mothers Day 2020 we can take Frame orders up until Thursday 19th March at 1pm for Guaranteed delivery on Friday 19th March.

    RETURNS

    What if I want to return an item?
    We offer a 30 day return policy, you have a full 30 days to send back for refund or exchange - there is no risk in placing an order with us.

    If you are not completely satisfied with your purchase(s) for any reason you are entitled to return any or all of the items to us for a full refund or exchange. You have 30 days from the delivery date to send back for a refund or replacement. We do not refund postage costs, only the cost of the garment(s).

    You can raise a return request, either for an exchange or for a refund, or if faulty - by emailing returns@phenomemum.com.


    SIZES

    What are the sizes of your products?
    We offer a range of sizes. When you order please check the comprehensive size guide on every product page which gives clear measurements to help you order the right size. 


    PRODUCT CARE

    What are the care instructions for your products?
    For all garments, we advise you to follow these instructions for washing and drying:

    • Wash at 30 degrees, inside out
    • Do not tumble dry
    • Do not iron over print

    If you have any questions please email us at info@phenomemum.com